Often, we spend time helping others with their computer software needs, fixing their computer software issues, showing how to use software, explaining a how-to-do.  Today's technology provides you with a way to access someone else's desktop taking the daunting task out of the struggle that can be to help someone else.  A visual of showing what you are speaking of has a greater impact on a person's ability to grasp the explanation of what you are showing or helping someone to actually do whatever it is.  Here is an excellent program which is no cost when you use it non-commercially http://teamviewer.com/download.  This is an excellent program for having one-on-one sessions to extend help to anyone.  There are two versions, a client and a supporter version; plenty of detail is on the website.